Help/FAQ

GENERAL

Is anibee free to use?

Yes, we provide viewing of selected anime titles at no cost to our registered members. However, you may opt for Premium membership at a minimal fee of $9.90 a month to get full access to anibee's extensive library of top rated Japanese anime.

Is anibee legal?

Of course! As the official distributor of our hosted anime titles, anibee shares our revenue with the relevant licensors. This is important to keep the industry going! If everyone views anime illegally, the whole industry will soon be history.

Who owns anibee?

anibee is owned by International Media Marketing Group, or IMMG.

Must I sign up as a member to enjoy the selected free-to-view anime titles?

Yes, you have to register as a member before you can view any clip in anibee. Regular membership is free.

Can I create multiple accounts with the same email address?

No. We only allow one account per email address.

Why are the anime titles only available for viewing to Singapore members?

Due to licensing and geographical restrictions, selected titles are only available in selected regions and not worldwide. Currently, only Singapore members may view anime on anibee. Viewing privileges will subsequently be extended to members living in territories such as Malaysia and Indonesia, come late 2011.

How do I share my favourite anime from anibee with friends using Facebook or Twitter?

Simply click on the Facebook or Twitter logo on the page of your favourite anime on anibee and shout out to your friends!

Can I be a contributor for your What's Buzzing section?

Of course. If you're a fervent anime fan and want to connect to fellow anime lovers, please email us at anibee@immg.com.sg. We'd love to hear from you - you're a very important part of the anibee community!

I really want to watch a particular anime. Why can't I find it on anibee?

Only anime titles that are licensed and acquired by anibee are available for viewing. We are constantly serving you and welcome you to email your wish list to us at anibee@immg.com.sg. We will do our best to acquire the licensing rights for these titles.

I'm already logged in. Why can't I view certain titles?

A free Regular membership account allows you to view only selected anime titles. To access premium anime titles on anibee, do sign up as a Premium member. anibee shares revenue with its licensors. Keep the anime industry going and chip in as a Premium member! For as low as SGD9.90 a month, you get to enjoy a huge library of anime titles. On top of that, you can enjoy a host of benefits too. Click here to find out more.



PREMIUM MEMBERSHIP

What is the difference between Premium membership and Regular membership?

As a premium member, you get to enjoy exclusive benefits and access our entire anime library, including our simulcast titles. All anime titles hosted on anibee will be available for your viewing pleasure. You also get to enjoy the titles advertisement-free in high definition of 480p or 720p. With our redemption program, you can accumulate points by reviewing or rating titles, and stand to redeem exclusive collectibles as well. On top of that, we run contests frequently. Some contests are exclusive for Premium members. You may even stand a chance to attend the Tokyo Anime Fair as a correspondent for anibee! Here's a quick comparison chart of Premium membership and Regular membership.

How much does anibee Premium membership cost?

We have 3 different price plans for you, starting from as low as just SGD9.90 a month. Price plans are as follow:

  • SGD9.90 a month
  • SGD53.90 for 6 months
  • SGD99.90 for a year

From as low as SGD9.90 a month, you get to access the whole anibee library. Not only that, you stand a chance to own exclusive premiums and collectibles too.

If I sign up as a Premium member, where will my membership fees go to?

anibee shares revenue with the licensors and production houses. A significant portion of this revenue goes to these important people behind the scenes. These are the people who create and bring anime to you. The rest of the revenue helps to keep anibee's site operations running.

What is the quality of the videos like?

As a Premium member, you may choose to watch anibee videos in

  • 480P: DVD quality, compressed to lighten the streaming load and bandwidth. This means less buffering and faster video load times.
  • 720P: High definition for selected titles. Due to the huge file size, you will need a relatively faster Internet connection and computer.

Understand that each video can only be viewed for a maximum of 5 times for the same episode during my subscription month, how are these 5 times measured?

For each log-in session, every time you click on the play button, a video stream will take place and that will be counted as 1 time. You'll be able to track the number of times you've watched a particular episode from your member's profile page under "My Watchlist"

If I watch one episode in 480p and watch the same episode again but in 720p, will this be counted as 1 or 2 views?

If you watched it during the same log-in session, then it will be considered as 1 view. If you watched one episode in 480p in the morning and re-login again at night to watch the same episode in 720p, then that will be counted as 2 times.

Will this counter be reset when I renew my subscription?

Yes, this counter will be reset during your new subscription month.

I've only watched this episode once but I'm not able to play it again, it says I've watched for a maximum of 5 times.

The system could have recorded each time you refresh the page or log-in at different sessions to view the same episode, if you believe this is a mistake, please contact us at anibee@immg.com.sg or 65-376 5088 during office hours.

Can I terminate my Premium membership at any time?

Yes. Should you wish to terminate your Premium membership, you may do so by accessing your profile page and ticking the Deactivate Premium Membership check box. This gives you the flexibility of terminating your Premium membership at any time, no questions asked. However, do take note that no refund will be given.

Can I transfer my Premium membership to someone else?

No. Premium memberships are strictly non transferrable. Our system will not allow any member to use the same ID to log in concurrently from two or more locations.

Can I download the anime?

Sorry, but no. anibee protects intellectual property and firmly disallows downloading of its anime content. You may only stream videos for viewing online. Any attempt to download any anime titles shall be deemed illegal and can get you into serious trouble.


PAYMENT

What payment modes do you accept?

We accept several modes of payment:

  • By cheque
    Make your cheque payable to IMMG Pte Ltd and mail it to IMMG Pte Ltd, Blk 213 Henderson Road, Henderson Industrial Park #01-09 Singapore 159553
  • By Visa or MasterCard through Paypal
    Simply pay via Paypal to complete the signup process at the Check Out page
  • By cash
    You may make payment in cash during office hours (Mondays to Fridays, 9am-6pm) at our office: IMMG Pte Ltd, Blk 213 Henderson Road, Henderson Industrial Park, #01-09 Singapore 159553 Don’t forget to sign up as a Premium member first.


REWARD POINTS

an anybody enjoy the rewards points system?

You have to join us as an anibee member (whether premium or free) in order to enjoy our rewards points redemption. However, free members will not get to enjoy the full privileges as only certain items are open to free members for redemption.

How do I earn my reward points?

It's very simple, just follow the steps! Simply 1) watch, 2) rate, 3) review each anime and that will earn you 1 point for each activity done. Occasionally, anibee may have polls or surveys, just take part in them to earn you more points too. Once you've accumulated a certain number of points, you can then redeem your rewards.

Is there any expiry date for the points.

As with most reward points system, all unused points will expire after 1 year.

How do I redeem my points?

Once you log into your member's profile page, you will be able to see your reward points. Just click on the link.

You will be asked to confirm if you will like to redeem selected item. Upon confirmation, the anibee team will be in touch with you shortly either through email or a phone call and arrange for the redemption of your item.

Can my reward points be redeemed as cash or other gift?

You may only redeem your points for the items listed in the Rewards Catalog. They are not exchangeable for cash.



TECHNICAL / VIDEO PLAYER

So what is the difference between 480p and 720p?

  • 480P: DVD quality, compressed to lighten the streaming load and bandwidth. This means less buffering and faster video load times.
  • 720P: High definition for selected titles. Due to the huge file size, you will need a relatively faster Internet connection and computer.

How will I know if my computer specifications can support the above?

Our PC Recommended Requirements are as follows:

  • Platform: Windows XP or higher
  • Processor: 500MHz (Duo Core or better to enjoy High Definition video)
  • RAM: 512MB (1GB or more to enjoy High Definition video)
  • Video Card: at least 128MB of video memory (256MB or more to enjoy High Definition video)
  • Sound Card: at least 16-bit

Mac Recommended Requirements

  • Platform: Mac OS X 10.3 or higher
  • Processor: 1.83MHz Intel Core Duo or faster
  • RAM: 512MB (1GB or more to enjoy High Definition video)
  • Video Card: at least 128MB of video memory (256MB or more to enjoy High Definition video)
  • Sound Card: at least 16-bit

Internet Browsers
Internet Explorer 8.0+, Firefox 3+, Safari 4.0+, or Google Chrome

What kind of internet connectivity is needed for the video to be playing smoothly?

We recommend at least 1 Mbps or higher. You'll need at least 2 Mbps to enjoy High Definition video of 720p.

What kind of video player is anibee using?

We're using Adobe Flash Player 10.1+, you may require the plugin in order to play the video.

Can I play the video in full screen mode?

Yes you may, all you have to do is to click on the logo as shown below at the bottom right side of your video player. (as highlighted in red).